Are you ready to make a significant impact at one of the UK's leading universities?
The University of Manchester is seeking a CRM Migration Manager to play a key role in the migration of its Development and Alumni Relations (DDAR) CRM system from Raiser’s Edge to Salesforce. This full-time, fixed-term role is critical to supporting the university’s fundraising and volunteering goals, as well as those in technology and infrastructure. Both will be crucial to the Manchester 2035 strategy.
You will manage and deliver all DDAR business-side objectives of the CRM migration project, reporting to the Deputy Director (Development Services), and managing the DDAR CRM Migration Officer. The position is based in Manchester with hybrid working arrangements.
This migration is the first phase in implementing the university’s CRM strategy. The project is essential for the upcoming fundraising and volunteering campaign launching in November 2025. It is also crucial for broader IT modernisation. Both are part of our new university strategy launching later this year.
Key responsibilities include project delivery tasks such as requirement gathering, design input, data migration oversight, system integration and user acceptance testing, business change support, post-live system assurance, and Raiser’s Edge decommissioning.
You should have proven experience delivering business-focused IT projects, technical management of information systems, relationship building, team leadership, and expertise in CRM systems. Experience of using Blackbaud’s The Raiser’s Edge is crucial. Strong communication, organizational, analytical, and problem-solving skills are essential.
The ideal candidate will be perceptive, resilient, collaborative, results-oriented, creative, and willing to work outside normal hours when necessary.
If you are ready to take on this challenge and help shape the future of our CRM systems, we would love to hear from you.
What you will get in return:
As an equal opportunities employer we support an inclusive working environment and welcome applicants from all sections of the community regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here
Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any CV’s submitted by a recruitment agency will be considered a gift.
Enquiries about the vacancy, shortlisting and interviews:
Name: Tom Jirat
Email: tom.jirat@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.
