Are you an experienced finance professional with a passion for accuracy, compliance, and excellent customer service? We are looking for a Sales Invoicing and Debt Management Officer to join our dynamic Credit Control team at the University of Manchester. In this vital role, you'll ensure timely invoicing, effective debt recovery, and seamless collaboration with colleagues across the UK and internationally
Key Responsibilities Sales Invoicing
Manage the end-to-end student invoicing process by maintaining up-to-date knowledge of programmes, calculating tuition fees, and ensuring timely and accurate invoice generation. This includes updating student records, completing customer documentation in line with University regulations, and uploading financial transactions to the Oracle system. The role also ensures compliance with tax and regulatory requirements, particularly for international centres and student support teams.
Debt Management
Oversee and support the debt collection process by managing staff, maintaining accurate student account records, and ensuring compliance with University policies and the Data Protection Act. This includes resolving account queries, monitoring instalment plans, achieving collection targets, processing refunds, and identifying high-risk accounts for further action.
Liaison
Collaborate with internal and international Student Support teams and overseas centres to provide financial guidance, ensure regulatory compliance, and support debt reduction. Contribute to student handbooks and participate in regular meetings to address fee-related matters and operational timelines.
Expectations and success factors
Demonstrates proactive teamwork, cross-departmental collaboration, and a commitment to continuous learning. Embraces change, promotes innovation, and upholds the University’s values on Equality, Diversity, and Inclusion.
Person Specification Essential
What you will get in return:
As an equal opportunities employer we support an inclusive working environment and welcome applicants from all sections of the community regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here
Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any CV’s submitted by a recruitment agency will be considered a gift.
Please note, under the new immigration rules this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
Enquiries about the vacancy, shortlisting and interviews:
Name: Michelle Wiggett
Email: michelle.wiggett@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.
