Visitor Team Assistant

2 x 3 month posts available

1 x 6 month post available

2 x 12 month posts available

Interviews will take place in person on Wednesday 18^th and Thursday 19^th of February.

The Visitor Team is the connection between our visitors, collections, building and surrounding parks and gardens. Members of the Visitor Team are friendly, professional, approachable, knowledgeable, and make people feel comfortable during their time here. This includes welcoming visitors from a variety of backgrounds with a wide range of needs and giving every one the information they require to help them get the most from their visit. Visitor Team Assistants therefore must stay up to date with the latest news and event information, as well as what’s happening across Manchester’s wider cultural scene.

Visitor Team Assistants provide day-to-day access, care, and safety for all our visitors as well as the security of our building and collections. This is done by working closely with our Building and Operations Team to ensure everything looks smart, tidy and is safe for the public to enjoy. Visitor Team Assistants are actively involved with First Aid, Health and Safety, Access as well as Fire Evacuation procedures to ensure this occurs.

Visitor Team Assistants also deliver guided tours on various topics and themes as well as gather important data by collecting surveys from our visitors. In addition, Visitor Team Assistants support events such as weddings, concerts, and exhibition previews, whilst proactively collaborating with other teams and partners who run a whole range of programmes and activities across the gallery.

We are a team that brings an enthusiasm to all forms of art and does so by proactively engaging with our visitors both on and offline. Every member of the Visitor Team must enjoy being part of a team and feel confident enough to actively encourage donations, capture additional feedback as well as deal with difficult situations. The Visitor Team’s working pattern covers a 7-day week schedule that repeats itself on a 4-week basis and includes regular evening and weekend work.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.

Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name: Ashleigh Owen

Email: ashleigh.owen@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.