TLSE Assistant (Information, Advice and Guidance (IAG)

We’re looking for a friendly and motivated Teaching, Learning and Student Experience Assistant to join our team and help deliver a high-quality, student-centred service.

In this varied role, you’ll support the delivery of teaching, learning and student support activities across the School of Engineering. You’ll work closely with colleagues across Professional Services and academic teams to:

• Respond to student enquiries and provide clear, helpful information, both written and verbal
• Maintain accurate records and systems
• Support day-to-day administrative processes
• Help organise meetings and team activities. You will be involved in our Student Voice meetings and society activity.
• Assist with our student events such as Graduation, and Welcome
• Contribute to a smooth and positive student journey by ensuring a student-centred approach to support.
• Be a friendly face on our Student Support Hub

You’ll be part of a collaborative and supportive team within Teaching, Learning and Student Experience (TLSE). We work closely across Schools, Faculties and central services to deliver a joined-up, inclusive service for students.

This is a busy but welcoming environment where teamwork, flexibility and continuous improvement are highly valued.

We welcome applications from candidates with a range of backgrounds and experiences. If you’re enthusiastic and willing to learn, we’d love to hear from you.

You’ll bring:

• Experience supporting students, customers, or service users
• Strong communication skills, with the ability to explain information clearly and sensitively
• Good organisational skills and attention to detail
• Confidence using digital tools (or a willingness to learn)
• A professional, approachable and student-focused attitude
• An understanding of confidentiality and handling sensitive information

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We actively encourage applications from people of all backgrounds, identities and experiences.

We particularly welcome applications from individuals who are underrepresented in higher education and from those who bring different perspectives to our community.

• Be part of a team that makes a real difference to students
• Develop your skills in a supportive environment
• Work in a role with variety, purpose and impact
• Contribute to an inclusive and student-centred culture

Our benefits include:

(Grades 1-5)

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries about the role, shortlisting and interviews

Name: Stacey Casey

Email Address: stacey.casey@manchester.ac.uk

General enquiries and administrative support

recruitmentservices.people@manchester.ac.uk

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.