Hospitality Services Assistant

We are seeking a motivated and collaborative individual to join our team as a Hospitality Services Assistant. This role offers an exciting opportunity to assist with daytime and evening hospitality across multiple venues on campus, supporting HospitalityOnCampus in the delivery of café, restaurant, event, conferencing, wedding and hospitality services, within a dynamic and inclusive environment.

You will be responsible for:

• To assist with daytime and evening hospitality across multiple venues on campus, supporting HospitalityOnCampus in the delivery of café, restaurant, event, conferencing, wedding and hospitality services.
• To deliver excellent customer service and hospitality to agreed standards, ensuring services are provided efficiently, safely and hygienically in line with health and safety requirements and related training or instruction.
• To work flexibly across the needs of the business, contributing positively to a busy, varied and customer-focused hospitality environment.

About You

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

Essential Criteria:

• Good verbal communication skills and the ability to work positively with customers, guests and colleagues.
• Basic numerical ability.
• Good basic knowledge of health and safety and an awareness of good customer care and hospitality services.
• Flexibility to work across the needs of the business, including daytime, evening and weekend work as required.
• Availability to work over the summer and into the new academic year/Semester starting July/August 2026 and beyond.

Desirable Criteria:

• A passion for delivering great customer service and hospitality.
• No previous experience is necessary.

Our benefits include:

• 34 days holiday, including Christmas and New Year
• Generous pension scheme with generous employer contribution
• A strong commitment to personal and career development, as well as well-being and mental health.
• Annual salary review

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries about the role, shortlisting and interviews

Name: Steven Smith

Email: steven.smith-3@manchester.ac.uk

General enquiries and administrative support

recruitmentservices.people@manchester.ac.uk

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.