Technology Delivery Manager

 About IT Services

IT Services at The University of Manchester is a diverse, fast-moving department that provides the technology that helps the University further its world-leading reputation. We’re currently looking to recruit a Technology Delivery Manager to join us on our journey.

The Team

The division of Technology leads and owns the University’s IT infrastructure and platforms and is accountable for a comprehensive approach across all areas of the University and its international centres. The division is comprised of four departments (Infrastructure Services, IT Operations Centre, Platforms and Infrastructure Programmes) and oversight of strategic managed services contacts. You will be a member of the division leadership team as well as the Directorate IT leadership team.

The Role

The technology delivery manager will be responsible for a team within infrastructure services that delivery services for hosting.  This involves at a high level the deployment and management of on-premises infrastructure used to host services.  This includes a large vSphere environment hosting over 2000 VMs, Solaris SPARC hosting for Oracle Peoplesoft Campus Solutions, Financials e.t.c A large LAMP stack webfarm and WordPress hosting.  The administration of several thousand virtual and physical windows and unix servers.

The key objectives for the post are to provide a stable service; diagnose and respond quickly to resolve IT failures; and identify ways to continually improve the service to achieve better value for the University.  The role must also work closely with development and project teams to identify and prepare for new or changed services.

The Delivery Manager is accountable for the optimal performance of the team.  The post holder will ensure the team are motivated, clear on their objectives, focused on continuous improvement and empowered to find creative solutions that will add value to the service.

The Person

You’ll have significant experience of providing technical management for an IT operation, ensuring that agreed service levels are met and all relevant policies and procedures are adhered to.

You’ll also have:

• Experience of Inclusive leadership
• Experience of Performance monitoring: Identifying, agreeing and monitoring objectives and deliverables with individuals.
• Experience of managing and improving Service level agreements
• Experience of Operations management in a complex stakeholder environment.
• Desirable knowledge, experience of enterprise technologies used to host windows and unix systems at scale.

What can you expect in return
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

• Generous annual leave allowance, including Christmas/New Year closure;
• Pension scheme membership to provide benefits for you and your family;
• Well-being programme with counselling, fitness and leading sports facilities;
• Learning and development opportunities;
• Season ticket loans for public transport;
• Cycle to Work Scheme;
• Workplace nursery scheme;
• Staff recognition schemes;
• Staff discounts on a range of products and services including travel and high street savings.

In fact, there are so many benefits available you can see more of them by clicking here.

Find out more about our organisation and values:

• IT Services: About us and ITS Practice Charter

When completing the additional information section of your application, please ensure you make reference to the job description and person specification above, as this will form an integral part of the shortlisting process.

As an equal opportunities employer, we welcome applicants from all sections of the community regardless of gender, ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit

Our University is positive about flexible working – you can find out more here

Blended working arrangements may be considered

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Email: philip.twiss@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.