Maybe the thought of working in a library hasn’t occurred to you before, but if you are an outgoing team player who loves working with people, providing a friendly welcome and excellent customer service, then our Customer Service Team at The University of Manchester Library could be the opportunity for you! We work in a proactive, fast paced Customer Service environment, providing a front line service across several different sites, together with online customer interactions and we’re looking for people to join our team.
We are recruiting for two Customer Services Advisor roles, one 35 hour a week role all year round and one 20 hour a week role all year round role. Both roles require the working of a shift pattern.
You will offer a positive, effective welcome to our customers, both face-to-face and online, to proactively engage them with our services, listen to their needs, share your expertise and resolve any concerns quickly and seamlessly. Providing an effective contribution to our customer focused team, you will assist customers and colleagues alike, offering guidance and sharing knowledge. Drawing on your strong understanding of customer service you will be an ambassador for University and Library values and strategy. You will have the opportunity to develop specialisms in specific areas of our offer.
If you require further information we are holding on campus and online Open Day sessions so you can come and find out more about the role, meet the Customer Services Team and ask any questions.
On Wednesday 7th February 2024 we are holding an in person Open Day session from 10am to 4pm in the University of Manchester Main Library. There is no need to book just come along. You do not need to attend the whole session.
The location of the Main Library (number 55) can be found at:- display.aspx (manchester.ac.uk)
Don’t worry if you are not able to come along, we are also holding two online introductory sessions on Thursday 8th February 2024 11am-12pm and 2pm-3pm. You do not need to attend both sessions.
If you would like further details about our online sessions, shift patterns, shortlisting or interviews please contact Debbie Allan debbie.allan@manchester.ac.uk
What you will get in return:
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.
Any CV’s submitted by a recruitment agency will be considered a gift.
Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
Enquiries about the vacancy, shortlisting and interviews:
Name: Debbie Allan
Email: debbie.allan@manchester.ac.uk
General enquiries:
Email: People.recruitment@manchester.ac.uk
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
