Senior Donor Experience Officer

Do you have strong project and stakeholder management skills?

Do you love working collaboratively towards shared goals?

Are you creative, with a passion for giving donors a unique and memorable experience?

The University of Manchester boasts one of the most successful fundraising teams in UK Higher Education. As we celebrate our bicentenary and prepare for a major fundraising and volunteering campaign, we’re looking for a collaborative, creative and passionate individual to join us as a Senior Donor Experience Officer.

As Senior Donor Experience Officer for regular and major gifts, you’ll manage a sector-leading programme of creative and strategic donor experience activity by:

• Planning and delivering supporter journeys for regular and major donors giving to a range of priority areas.
• Managing a small team (currently two Donor Experience Officers) to deliver a calendar of one-to-many, one-to-some and one-to-one touchpoints.
• Working closely with colleagues leading on key income streams to ensure donor experience activity supports acquisition and retention goals.
• Ensuring that the right processes and systems are in place to engage beneficiaries in the donor experience, allocate and spend donor funds effectively, and deliver timely and effective stewardship.

What you’ll bring to the role:

• Experience designing and delivering a first-class donor experience.
• Great project management skills, with the ability to keep multiple workstreams on track.
• A knack for building productive working relationships with a wide range of stakeholders.
• The creativity and ambition to ‘surprise and delight’ our supporters.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional annual leave entitlement of 29 days, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.

Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name: Jemma Gurr

Email: jemma.gurr@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.