Applications Analyst

About IT Services

IT Services at the University of Manchester is a vibrant and fast-moving department. We focus on delivering excellent customer service and quality services for our staff, students, and researchers.

Find out more about our organisation and values:

• IT Services: About Us
• Working at The University of Manchester​​​​​​​

The role

An opening has arisen for an Applications Analyst to join the Enterprise Business Systems team in IT Services. The team is responsible for the maintenance of several core applications, including Oracle CRM and Oracle Financials.

Oracle eBusiness Suite (EBS), and in particular for this role, the CRM implementation, supports a wide range of business functions in the University. These add value and effectiveness to business processes and our interaction with stakeholders. Oracle CRM provides a range of functionality underpinning our core systems and data model. This includes identity management, student CRM, organisation mastering, ID card printing, maintenance & fulfilment, and interfaces into other key systems.

The Applications Analyst role will cover a range of activities including reactive support, planned maintenance, applications and DB upgrade support, and any required changes. You will also be expected to help with the application functionality and operation associated with CRM’s technical operating environment. This includes but is not limited to systems architecture, file systems, databases, interfaces, OS and delivery platform. Although primarily for Oracle CRM, the role may also involve support to other Oracle eBusiness Suite systems longer term. 

The Applications Analyst role involves working with business users and IT colleagues across IT Services to understand issues and requirements, to troubleshoot, define and develop fixes and solutions, and to put these into place. This will primarily be a day-to-day 1st line support role, however assignments to ongoing upgrade projects within Enterprise Business Systems may form part of this role.

The role will also require the candidate to be flexible and able to support other applications where required. In particular, there may be a requirement to support Research Information Management Systems such as Elsevier Pure. Training will be provided where required.

Essential Knowledge / Experience:

• Detailed technical knowledge of application development and deployment for Oracle EBS CRM, including knowledge of both the application front end and underlying database and query /development tools including SQL,PLSQL.
• Experience providing support & development activities to meet business requirements.
• Extensive experience of the application of IT to business processes, preferably in higher education.
• Experience of working in a heterogeneous technical environment with groups of customers/clients, using a customer focus to be able to meet their solutions.
• Ability to act independently, flexibly and responsibly to deliver and support business critical applications and functionality. To be able to understand the responsibility required in managing systems that hold large volumes of private information and ensure data protection rights are withheld to protect the identity of customers/clients.
• Extensive experience of the application of IT to business processes, preferably in higher education.
• Experience working with multiple interfaces.

Desirable Knowledge / Experience:

• Knowledge of other eBusiness Suite systems such as Oracle Financials, other CRM systems such as BI Publisher, APEX technologies, Oracle Forms, Oracle Reports, Excel 4 Apps, Oracle Data Quality Management (DQM).
• Experience of Elsevier Pure Research Information Management System
• Working in an ITIL environment

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Blended working arrangements may be considered           

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Michelle Norman

Email: michelle.norman@manchester.ac.uk

General enquiries:

Email: People.Recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.