The University of Manchester is a truly global institution with a reputation for education and innovation that resonates across the world, offering a wide range of courses and boasting outstanding facilities in the centre of Manchester. With 25 Nobel Prize winners among its current and former staff and students, it has a history of world firsts and brilliant discoveries. Manchester’s industrial and cultural heritage is mirrored by the achievements of some of the University’s most celebrated names. The computer revolution started here in June 1948 when a machine built by Tom Kilburn and Sir Freddie Williams, known affectionately as ‘The Baby’, ran its first stored program. The celebrated wartime codebreaker Alan Turing worked on this computer during his time at Manchester.
The University is committed to world-class research, an outstanding learning and student experience and social responsibility in everything it does. It is making one of the largest investments in facilities ever seen at a UK university, with £750 million spent so far and a further £1 billion to follow by 2022. Its goal is to become one of the world’s leading Universities.
About IT Services
IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.
Find out more about our organisation and values:
What you will be doing
The role is to co-ordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete Service Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer.
What are we looking for?
When addressing the person specification criteria in your application for this role, please ensure you make reference to the specific role requirements above.
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here
Blended working arrangements may be considered
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Enquiries about the vacancy, shortlisting and interviews:
Name: Darran Twigg
Email: darran.twigg@manchester.ac.uk
General enquiries:
Email: People.Recruitment@manchester.ac.uk
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
