IT Support Officer

Job Reference : L&CI-10608
Location : Oxford Road, Manchester
Closing Date : 24/09/2017
Salary : £22,876 to £25,728 per annum
Employment Type : Permanent
Faculty / Organisational Unit : Library & Cultural Institutions
Division : -
Hours Per week : 35
Contract Duration :

The University of Manchester Library is one of only five National Research Libraries and the third largest academic library in the UK. Our vast and rich collections (both print and increasingly digital) help us to deliver a world-class library and information service for the University of Manchester. While our primary objective is to meet the learning, teaching and research needs of University members, we are also fully committed to widening access to our services to individual researchers, local schools and others in the regional community.

The Student IT Support Team, which sits within the Teaching, Learning and Students Division of the University of Manchester Library, focuses on delivering a consistently high quality of customer service to users of our libraries.

The IT Support Officer will provide efficient, flexible and friendly first line IT support to a wide range of users of the Alan Gilbert Learning Commons, Main Library, Joule Library and our other site libraries, accepting support requests, providing initial IT support, following escalation processes and monitoring resolutions within agreed timescales.  Excellent interpersonal skills, IT support experience and a proactive approach to service delivery are essential.

Culture and Values – Our Five Ways of Working

The University of Manchester Library strives to create a working environment that is supportive and rewarding providing a platform from which we can achieve our ambitious strategy.

1.         Empowerment – Empowering and supporting individuals to take more risks

2.         Openness – More questioning and working with greater openness and trust 

3.         Inclusion – Creating an inclusive culture by recognising each other’s differences and strengths

4.         Responsibility – Taking collective responsibility to achieve our shared goals

5.         Support – Delighting in our success whilst supporting each other through adversity

It’s important that all colleagues share in this vision and are committed to helping create a working environment that is both rewarding and fulfilling. Please consider this before applying for this role.

Hours & Place of Work

Normal working hours are 35 hours per week. This post is based across the various library sites. All Library staff are required to wear a name badge.

The University of Manchester values a diverse workforce and welcomes applications from all sections of the community

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Martin O’dwyer

Email: martin.o’

General enquiries:


Tel: 0161 275 4499

Technical support:


Tel: 0161 850 2004

This vacancy will close for applications at midnight on the closing date.

Further Particulars


This position is now closed. We are no longer accepting applications for this position.