Service Desk Analyst - (up to 2 full time and 1 part time posts available)

Job Reference : PSS-10963
Location : Oxford Road, Manchester
Closing Date : 03/01/2018
Salary : £20,411 to £22,214 per annum, depending on experience
Employment Type : Permanent
Faculty / Organisational Unit : Professional Services
Division : ITS Service Delivery & Infrastructure
Hours Per week : 2 full time (35 hrs) and 1 part time (17.5 hrs) posts
Contract Duration :

About IT Services

IT Services at the University of Manchester is a vibrant and fast moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers. 

Find out more about our organisation and values:


This role

This is an exciting opportunity to join a dynamic team that provides exemplary IT support for The University of Manchester.

You will have strong interpersonal, customer service, problem-solving, and technical skills to provide frontline support for staff and students. You will have a customer first attitude, the ability to think on their feet and not to be afraid to ask for help.

Experience of first line support for a Windows environment, good verbal and written communication skills are essential. Knowledge of Mac, Linux and/or the HE sector is strongly desirable.

We will provide on the job training and career development to the successful candidate.

As an equal opportunities employer, we welcome applicants from all sections of the community regardless of gender, ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.                                           

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies

Enquiries about the vacancy, shortlisting and interviews:

Martin Putwain, Service Support Manager


General enquiries:


Tel: 0161 275 4499

Technical support:


Tel: 0161 850 2004

This vacancy will close for applications at midnight on the closing date

Further Particulars


This position is now closed. We are no longer accepting applications for this position.