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Head of Student & Academic Services
Oxford Road, Manchester

Job reference: PSX-017397

Location: Oxford Road, Manchester

Closing date (DD/MM/YYYY): 27/09/2021

Salary: Competitive

Employment type: Permanent

Faculty/Organisation: Professional Services

School/ Directorate: Teaching, Learning and Student Development

Hours per week: 1 FTE

Contract Duration: Permanent

With a distinguished history of academic achievement, The University of Manchester is internationally renowned as a world-class teaching and research institution with a unique emphasis on social responsibility. We are England’s first civic university and remain entwined with our city, which shares our pioneering, boundless spirit. We are a truly global institution, with a reputation for education and innovation that resonates across the world, as demonstrated by the most recent QS World Rankings which ranked us 27th. A member of the prestigious Russell Group of UK universities, Manchester is one of the largest single-site universities in the UK, hosting over 40,000 students, and with more than 11,000 staff, we are one of the largest employers in Greater Manchester.  

 We are committed to world-class research, an outstanding learning and student experience, and social responsibility in everything we do and this role is based in our Directorate for the Student Experience, which was established to facilitate a joined up approach to the delivery of services to students throughout the student lifecycle and to provide leadership to enhance the student experience. The Directorate encompasses all University level student services across the student journey, from international recruitment through registration, student access, development and success, teaching and learning, student support, residences and sport and on to graduation.

The Head of Student and Academic Services is a strategically critical role within the University providing leadership to ensure that the Division and the wider Directorate makes a full contribution towards the objectives the University to support a world-class teaching, learning and student experience. Reporting to the Director for the Student Experience, the Head of Student and Academic Services will work in partnership with the Vice-President for Teaching, Learning and Students and other senior academic and Professional Services managers, to help realise the University’s strategic aspirations.

This is an exciting opportunity to make a significant leadership contribution from the outset of the creation of a new Division (being formed from two existing teams), which will encompass student access, participation and success (including employability and widening participation), teaching and learning development and delivery (including our rapidly developing blended learning offer), student systems and data, business improvement, admissions, immigration, student finance, timetabling and wider student administration.

As Head of Student and Academic Services, you will be an experienced strategic and operational leader with a record of accomplishment in higher education and a proven record in effectively leading and managing a large and diverse team and associated resources. With extensive experience of developing and delivering high quality services to support the student journey, you will be well-versed in broader change management and will possess a strong commitment to providing outstanding service through an innovative and dynamic approach.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.

​​​​​​​Interviews are expected to take place on Monday 18 October 2021.

Our University is positive about flexible working – you can find out more here

Blended working arrangements may be considered

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Dr Simon Merrywest, Director for the Student Experience via


General enquiries:


Technical support:

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.