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Job details

Senior Customer Services Assistant(2xposts)
Oxford Road/Armitage Sports Centre

Job reference: PSX-018930

Location: Oxford Road/Armitage Sports Centre

Closing date (DD/MM/YYYY): 01/11/2022

Salary: £21,686 - £23,487 per annum, depending on relevant experience

Employment type: Permanent

Faculty/Organisation: Professional Services

Division: Residential and Sports Services Division

Hours per week: 35

Contract Duration: Permanent

School / Directorate: Directorate for the Student Experience

The University of Manchester has over 16,000 students and staff taking part in organised sport and physical activity through the University. The University recognises the importance of an active lifestyle in both the experiences that these opportunities provide our audiences as well as the positive impact that they have on their wellbeing.

Delivery of our sport and physical activity strategy is through UoM Sport which is based across our campuses primarily in Fallowfield at the Armitage Sports Centre and in Manchester University Students’ Union on Oxford Road. Our activities take place across the city utilising a range of city facilities in supporting our community being active and promoting physical activity opportunities through our facilities and programmes.

The university therefore is looking to appoint a highly motivated and enthusiastic person to supervise and coordinate the day to day front of house customer services for our sports facilities.and wider sport offer. As part of the operations administration team, the successful candidate will be responsible for ensuring effective, efficient and excellent customer services within Sport, overseeing our front of house customer services team.

A key part of the role is to be responsible for the delivery of an effective front of house systems at the Armitage Sports Centre as well as supporting the wider customer services team in ensuring the efficient and effective administration of UoM Sport operations. This role will lead by example in customer service delivery ensuring that the sport facilities team provide the best possible customer experience. Responsibilities will also include direct liaison with regular customers and assisting with event management.

We are therefore looking for an enthusiastic and engaging individual to join UoM Sport to support our students and staff being more physically active in our programmes and facilities.

Applicants should possess a NVQ3-level qualification in customer services or with significant experience of working within a sport and leisure environment with knowledge of bookings, programming and front of house services. Skills and experience must also include the ability to use up to date software packages and use of a leisure management system.

Applicants will be required to work on a fixed shift pattern which includes daytime evenings and weekends which includes key holder responsibilities.

This role is customer facing and therefore is either mostly or entirely campus based without the opportunity for hybrid working.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status.  All appointments are made on merit.​​​​​​​

​​​​​​​Previous applicants need not to apply.

Our University is positive about flexible working – you can find out more here

Blended working arrangements may be considered

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Natalie Craig, Sports Facilities Officer


General enquiries:


Technical support:

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.


The closing date for this job has now passed.