Customer Services Administration Officer(Redeployees Only)

Overall Purpose of the Job

• To support senior colleagues in the effective delivery and continuous improvement of Accommodation Services, contributing to an excellent student experience.
• To lead and manage Administration and Customer Services Reception teams within designated areas, ensuring the delivery of efficient, consistent and customer-focused services to students, conference guests and other visitors.
• To ensure services are effectively planned, managed and reviewed, with appropriate standards, procedures and University requirements consistently applied.
• To promote a positive, supportive and high-performing working environment in which staff are encouraged to develop and deliver excellent customer service

Within UoM Accommodation & Sport Service, Customer Services sits within Accommodation Administration and more widely within the Directorate for the Student Experience. The team operates across the residential receptions and provides the first point of contact for students, conference guests and other visitors, working closely with the Accommodation Office and wider residential teams to support arrivals, departures, transfers, post, payments and day-to-day enquiries. Customer Services provides the important operational link between central accommodation administration and the customer-facing delivery of services within residences.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we unfortunately may not able to provide individual feedback on your application.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to recruitmentservices.people@manchester.ac.uk

Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name: Mandi Clark

Email: Amanda.clark@manchester.ac.uk

General enquiries:

Email: recruitmentservices.people@manchester.ac.uk

Technical support:

https://knowledge.jobtrain.co.uk/jobseeker [knowledge.jobtrain.co.uk]

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.